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Visa to Send SMS Alert on Credit Card Transactions


Posted on August 19th, by Kim Poh Liaw in archive. 14 comments

Visa and eight North American financial institutions – PNC Bank, SunTrust Bank, U.S. Bank, Wachovia, and Wells Fargo in the United States, and Royal Bank of Canada, TD Bank Financial Group, and Vancity in Canada – have agreed to initiate a pilot program with up to a total of 2,000 participants to test the delivery of real-time notification alerts on Visa accounts.

visa-logo

The program, which is being conducted in cooperation with some of the largest North American issuers, is designed to enhance the consumer payment experience by alerting cardholders in real-time or near real-time of transaction activity on their Visa account – typically within seconds rather than hours or days. Participants will receive notification alerts from Visa through email or Short Message Service (SMS) delivered directly to their mobile devices. Alert types that Visa cardholders may choose in the pilot include: 

  • cash withdrawal from an ATM machine;
  • a transaction initiated cross border;
  • an Internet or telephone transaction and
  • a transaction that exceeds an amount that has been chosen by the cardholder.

Through the alert received via email or SMS text, cardholders can verify the transaction details, and if the transaction appears to be irregular, can immediately contact their bank to help stop further transactions on the card. The service is designed to help cardholders keep closer track of their transactions and spending levels as they go about their daily routine.

Visa began testing mobile notifications in 2007, beginning with an internal employee pilot. Mobile alerts are part of a suite of mobile services that are supported by the Visa Mobile Platform, which was created to help financial institutions tap into mobile technology to deliver enhanced products and services.





  • Oliver

    Most banks in Russia already provide this. I have real-time SMS notification on all my credit and debit cards. When I pay at a restaurant, I get the SMS with the charge before the waiter returns for me to sign the check.

  • http://720-401-2056 Andrea Logsdon

    VISA card pending authorization notification. I do not have a visa card… still received on my cell.

    Instructions said to call 1-877-847-4003, number has been disconnected… please advise.

  • Kate Russell

    I received the same sms text msg, same tel number, number disconnected, except my msg said ‘visa card blocked’

  • JCP in Greenville, SC

    Just received same text message:
    sms.alert@visa.com
    VISA. (Card Blocked) Alert. For more information
    please call 1-877-362-4033 Thank you.

    I called number from a completely different phone not linked to my account whatsoever… computer generated message immediate says my account had been blocked…please enter credit card number and exp date for more information.

    HOAX do not enter your info!!

  • marcie

    this is a hoax…I just got same message….look out!!!!!

    also in SC

  • Terri Davis

    Also in Greenville SC and had the same as above. The only difference , it came on my daughters phone that is in my name but not affiliated with ANY of my accounts. Hung up and then sent email to visa.com about possible scam.

  • stan

    Received message on cell to call 877-635-3764 because my Visa was “restricted”. Called the number and was asked to input my Visa account number, which I did not. Called Visa Customer Service and they said they had no knowledge of this phone number and as far as they were concerned my account was OK.

  • http://notknown ryan

    sms.alert@visa.com /visa (card blockes) Alert. For more information please call 1-877-362-4033. Thank you. / THIS IS A SCAM PEOPLE. DO NOT CALL AND GIVE ANY OF YOUR INFO. CALL YOUR T-MOBILE OR OTHER SERVICE PROVIDER AND ALSO NOTIFY VISA. THEY HAVE THE RESOURCES TO TRACK DOWN THE SCAM ARTISTS DOING THIS.

  • rose

    They got me….I feel so stupid….
    Called bank right away and had my account restricted…it seems some customers are being notified of scam by t-mobile…that would have stopped me..now all the hassle of a new card, but at least they didn’t get what money I have……

  • Harry

    I just received a text on my t-mobile “sms@visa.com” and a 1-800-882-7043 to call. I called and the recording said they needed my card number to take care of some pending authorization. I had made some purchases with the visa today so that’s why I called. I didn’t give them my number but instead called the number on the back of the visa and they told me they would not send a text message like that.

  • Roderick

    I just received the same text … “sms@visa.com and to call 1-800-882-7043 “Pending Authorization”.

    It’s a SCAM

  • Rose

    I received the exact same message, I stood on the line hoping to get an operator, it kept asking me for my card number and my pin number. I didn’t input any information, eventually the call hung up on its own. Didn’t try again.

    This is what my message said:
    sms@visa.com/C.U. West. “Pending Authorization”. For more information please call 1-800-882-7043. Thank you./

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    Between me and my child we’ve owned more MP5 players over the years than I can count, including Sansas, iRivers, iPods (classic & touch), the Ibiza Rhapsody, etc. But, the last few years I’ve settled down to one line of players. Why? Because I was happy to discover how well-designed and fun to use the underappreciated (and widely mocked) Zunes are.

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    One word…Fabtabulous