SlashPhone » logmein

LogMeIn Ignition for the BlackBerry Storm Smartphone Unveiled at WES 2009

Kim Poh Liaw — Wed, 06 May 2009 05:53:49 +0000

The ability to access and control a computer from a BlackBerry Storm smartphone is coming soon from LogMeIn. LogMeIn Ignition for the BlackBerry Storm smartphone will allow users to access their Internet-connected Windows- and Mac-based computers from virtually anywhere and work as if they were sitting in front of them.

“BlackBerry smartphone users are accustomed to being productive while on-the-go; LogMeIn extends users’ mobility by making their office and home computers fully accessible from their smartphone,” said Kevin Farrell, vice president and general manager, Digital Living at LogMeIn. “Ignition will be optimized for use with the BlackBerry Storm and make it easy for anyone to carry the power of their computer with them virtually anywhere-without the weight.”

To fit your computer desktop to the small screen, you can zoom, scroll and select all with just a flick of a fingertip. Typing is available by activating a full on-screen QWERTY keyboard, as well as special keyboards, including function keys, tab, ESC and navigation arrows.

LogMeIn Ignition is compatible with Windows PCs running LogMeIn Pro, LogMeIn IT Reach or LogMeIn Free, and Mac OS X computers running LogMeIn Free.

MWC2009: LogMeIn Previews Remote Support for Android Smartphones

Kim Poh Liaw — Tue, 17 Feb 2009 16:10:15 +0000

LogMeIn has presented its demonstration on how smartphone manufacturers and mobile services providers can use LogMeIn Rescue+Mobile to provide on-demand, remote customer support for Android-based smartphones and mobile devices at Mobile World Congress (MWC), February 16-19 in Barcelona, Spain.

LogMeIn Rescue+Mobile is a secure, web-based remote support tool used by IT and service provider organizations worldwide to provide customer care for smartphones, desktops, laptops, and other computing devices. With LogMeIn Rescue+Mobile, support technicians can see and control an end-user’s device to quickly configure, diagnose, repair or train the customer how to use their smartphone or computer. LogMeIn Rescue+Mobile works on mobile devices running Windows Mobile®, Symbian OS, BlackBerry and now Android, as well as Windows-based PCs and Macs.

LogMeIn Rescue+Mobile for Android is available exclusively to device and service providers for pre-deployment on Android-based devices.

LogMeIn Launches First Web-Based Remote Support Tool For Symbian-based Smartphones

Kim Poh Liaw — Wed, 02 Apr 2008 16:07:15 +0000

LogMeIn announced today the general availability of its LogMeIn Rescue+Mobile for smartphones running the Symbian S60 platform – giving carriers, corporate IT departments and IT service organizations the ability to remotely access and troubleshoot a Symbian S60, 3rd generation smartphone.

LogMeIn Rescue+Mobile allows support technicians to simultaneously support smartphones and computers from a single console, and is easy for both the technician and the device owner to use.

The support technician sends a text message to the device owner, which includes a link to download a small applet onto the mobile device and a connection code. The technician then connects to the mobile device and, with the user’s permission, gains control of the device. At this point, technicians can make fixes, update software, conduct training sessions or configure settings – even view the display and use the keypad, as if the phone were in their hands.

Features include:

Remote control Symbian smartphones from a web-enabled PC
Transfer files between smartphones and PCs
Install or update smartphone software remotely
Remote support multiple platforms from one interface -
PCs, Macs, Windows Mobile and now Symbian