It’s a good sample on how technology can improve city service: using cell phone to send relevant multimedia pictures to the authorities. Starting this week, the New York City residents can do that. According to Mayor Michael Bloomberg, by upgrading the current 911 and 311 to accept photos and video, they are “bringing government accountability — and crime-fighting — to a whole new level.”
New York City’s $11 million Real Time Crime Center, launched in 2005, is now equipped to handle pictures and video sent via computer or cell phone, city officials announced this morning. In addition, New York’s city services number 311 will also be receptive to pictures and video.
NYC 911 receives about 11 million calls per year, while the service line receives about 15 million per year, according to city estimates. Mayor Michael Bloomberg promised the service in his State of the City address earlier this year.
[via BetaNews]
