LogMeIn Launches First Web-Based Remote Support Tool For Symbian-based Smartphones
LogMeIn announced today the general availability of its LogMeIn Rescue+Mobile for smartphones running the Symbian S60 platform – giving carriers, corporate IT departments and IT service organizations the ability to remotely access and troubleshoot a Symbian S60, 3rd generation smartphone.
LogMeIn Rescue+Mobile allows support technicians to simultaneously support smartphones and computers from a single console, and is easy for both the technician and the device owner to use.
The support technician sends a text message to the device owner, which includes a link to download a small applet onto the mobile device and a connection code. The technician then connects to the mobile device and, with the user’s permission, gains control of the device. At this point, technicians can make fixes, update software, conduct training sessions or configure settings – even view the display and use the keypad, as if the phone were in their hands.
- Remote control Symbian smartphones from a web-enabled PC
- Transfer files between smartphones and PCs
- Install or update smartphone software remotely
- Remote support multiple platforms from one interface -
- PCs, Macs, Windows Mobile and now Symbian