Sprint announced a set of standard network-wide Service Level Agreements (SLAs) for wireless services for business customers – a first in the telecommunications industry.

The new wireless SLAs will offer service credits to businesses with corporate-sponsored (or company-paid) wireless subscribers based on the performance of the enhanced Sprint Nationwide PCS Network. The SLAs provide commitments for voice service reliability based on measuring dropped calls, blocked calls and network voice availability.

The new wireless SLAs provide the following:

• Less than 2.00 percent voice blocks – The call is said to be blocked if the customer can not successfully place a call while within the Sprint PCS coverage area.
• Less than 2.00 percent voice call drops – A call is said to be dropped when a user experiences an abnormal call release without either side manually ending the call while within the Sprint PCS coverage area.
• 99.9 Percent Wireless Network Voice Availability – The availability of all network elements in the call path for wireless voice service determines the overall service availability.

If Spring break any of the above, the customer may be eligible for a service credit of 10 percent of the monthly recurring charge for the wireless services.