LogMeIn today announced new software that enables customer care representatives at wireless carriers, IT support organizations and corporate IT departments to quickly and securely access and remote control smartphones to diagnose and fix problems – or even train end users.

LogMeIn Rescue Mobile, the newest software-as-a-service (SaaS) in LogMeIn's growing family of IT support services, is a web-based service that enables technicians to remotely access and take control of a smartphone - and optionally the connected PC - simultaneously. Technicians have a replica of the smartphone on their computer screen and can push buttons, manipulate the screen and control the device as if it were in their own hands.

"Before we started using LogMeIn's computer support products, servers were our biggest customer support challenge," said Patrick Sullivan, CIO of All Covered, a leading IT service provider company. "Now it's smartphones, and the ability to provide the same level of sophisticated remote support for mobile devices as we have for servers and desktops is a huge benefit to us and our clients."

LogMeIn Rescue Mobile is highly scalable and easily configurable for thousands of technicians and can queue millions of sessions. Technicians can simultaneously support smartphones and computers from a single console.

The support technician directs the device owner to a webpage, where a small applet is downloaded to the mobile device. The end user is provided a connection code that can be given before connecting to the Internet or while speaking on a land line. The technician then connects to the mobile device to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in his hand.

LogMeIn Rescue Mobile will be available for preview in July with support for smartphones running the Microsoft Windows Mobile operating system. The preview is available initially for the Palm Treo 700w/wx at (https://secure.logmeinrescue.com/mobile/preview). Subsequent versions of LogMeIn Rescue Mobile will support the Symbian and Blackberry operating systems.