Verizon Wireless Customers Can Check Balances, Make Payments and More From Their Handsets
Last update:  21-06-06 Submitted by assa
Views: 7664 Home Industry News Software News


With summer vacation season getting into full swing, Verizon Wireless makes it easy for customers to manage their wireless accounts from their handsets while they are away from home.

Handset My Account

'Handset My Account' is a free-of-charge service that allows contract customers to access self-serve functionality directly from their Mobile Web 2.0-enabled handset. Customers can use Handset My Account to check balances; check minutes, message and kilobit (data) usage; make, manage and review payments; view current plan and features; and change voicemail password.

Customers on the go can also take advantage of two new features of Handset My Account - Store Locator and FAQs - to locate a Verizon Wireless Communications Store near them and find answers to Frequently Asked Questions (FAQs) related to billing, using voicemail, roaming and traveling, Get It Now, IN Calling and My Account.

TXT Alerts

Before hitting the road, customers can set up personalized alerts to notify them of account and billing activity. Once registered, customers will receive free TXT Messages on their TXT Messaging-capable phones with Bill Ready, Payment Confirmation and/or Change Features and Address information. Customers can sign up for My Account by visiting verizonwireless.com/myaccount.

Payment and TXT Information

While on the road, customers can hear details of their last five payment transactions, including the dates payments were received and the total balance paid, by dialing #BAL (#225) from their wireless phone or 800-922-0204 from any phone. A TXT Message with current balance information and last payment details, including the amount paid and the date the payment was received will automatically be sent to the customer’s wireless phone. Talkative travelers can also hear information about minutes used and minutes currently available from the #BAL menu at any time.

In addition, Verizon Wireless text-happy customers looking to keep a tally of their TXT Messages can do so by dialing #DATA (#3282) from their wireless phones. Customers can find out the number of TXT Messages that have been sent and received during the current monthly billing period. Once connected, the customer will hear up-to-the-minute details about all domestic and international TXT Messages sent and received since the beginning of the billing cycle. All customers will also receive a free TXT Message with usage information included.





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